Frequently Asked Questions
Everything you need to know about our modern home essentials.
What is Umbra's shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental US, and we provide free shipping on orders over a certain threshold.
How do I return a product if I am not satisfied?
We accept returns within 30 days of purchase. Items must be in their original packaging and in unused condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all Umbra products are backed by a 5-year manufacturer’s warranty against defects in materials and workmanship to ensure lasting quality in your home.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor its progress.
Are your materials sustainably sourced?
We are committed to sustainability and strive to use recycled materials and eco-friendly manufacturing processes whenever possible to minimize our environmental footprint.